Hey there! Whether you’ve got a question, a suggestion, or just want to chat about your latest order, we’re all ears. At astylestrive, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder still replies to emails personally whenever she can. (Yes, really!)
Honestly, we’ve tried those automated response systems before, and they just don’t cut it. You deserve real answers from real people. Here’s how to reach us:
Fun story: Last month, a customer emailed us at midnight about a sizing issue, and our team lead happened to be awake (thanks, time zones!). She sent a personalized video reply within the hour. That’s the kind of service we strive for.
Look, we get it—some companies treat customer feedback like a checkbox exercise. Not us. Every message we receive gets reviewed in our weekly team meetings. That suggestion about eco-friendly packaging you’ve been thinking about? We implemented something similar last quarter after hearing from customers like you.
Prefer live chat? We’re testing it out! Look for the little icon in the corner during business hours. (Fair warning: It’s new, so bear with us if we’re still working out the kinks.)
P.S. If you’re reaching out about an order, including your order number saves us both time. But don’t stress if you don’t have it—we’ll figure it out together!
